Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
- Delivery of the products
The delivery of the products is made everywhere within the country (exclusively in Romania) by the courier company. The tariffs are valid for any place, where there is an currier headquarter. The deliveries are made during opening hours at the delivery address (your implicit address is relevant, lest another address is indicated). All orders shall be validated on the phone by one of our operators, with the confirmation of the data within the order form and also of your personal data.
The delivery of the products shall be free of charge for orders which exceed the value of:
- RON 150 (including VAT) in the limit of 5 kg/package for the products in stock and
- RON 300 (including VAT) in the limit of 5 kg/package for the confectionery products
For the orders which are smaller than RON 300 (including VAT) the delivery costs including VAT, amount at the following values:
|
AREA/Type of payment |
payment by card, payment order, postal order (in advance) |
payment on delivery (on delivery)
|
|
LOCAL (in Bucharest) |
Lei 10 |
Lei 15
|
|
NATIONAL LEVEL (in the rest of the country) |
Lei 12,5 |
Lei 25 |
|
|
|
|
The product delivery term ranges from 24 hours to 10 business days starting with the phone confirmation of the order.
The delivery is made a single time for the initial payment of the transport, or in case in which the order exceeds the minimum amount of a free transport, the delivery is free of charge.
In case the client cannot be found at the indicated address, he / she shall be contacted on the phone by the courier company. Any new dispatch / redispatching to the same address or to any other address for the same order, in case the client cannot be found at the respective address or in case the address was provided with an error by the client, shall be paid separately, in addition to the initial payment, on the date on which the new address is indicated, or the redispatching of the order to the same address is requested.
The takeover of the products is interpreted as the client´s acceptance of the products in a good condition. The invoice has the value of a sales agreement according to the Romanian applicable legislation. The client expresses his/her explicit agreement at the signature of the invoice with regards to the fact that he / she received the product (products), which was (were) according to the order and to his/her needs.
SOLAR FREEDOM reserves its right to delay or to cancel deliveries of the ordered products in case they cannot be fulfilled due to Acts of god.